Category Archives: Product Development

The Truth About Targeting

On the “buy path” in my company’s e-commerce system we reserve a tiny slice of on-screen real-estate for customer comments about their pre-purchase experience with us.
These comments are then sent to all of the employees who care to subscribe to them (and one customer support person who has to respond to any service issues that [...]

The Danger of Letting Early Adopters Influence Product Development

Let’s just face it – early adopters of any technology are going to be technical people themselves; they’re going to be engineers, enthusiasts, hobbyists, or something else. Early adopters are a blessing for small companies, like the one I work for, because they are willing to take the risk of trying out your product without [...]